Privacy Policy

This privacy policy sets out how Dragonfly Delivery Services Ltd uses and protects any information that you give Dragonfly Delivery Services Ltd when you use this website.

Dragonfly Delivery Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Dragonfly Delivery Services Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to save the information about your order so that it can be sent to us as one message when you have completed the order. We also use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@dragonfly-services.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address]. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms and Conditions

1.Definitions
"We,Us,Our" shall refer to Dragonfly Delivery Services Ltd. "You,Your,Yours" shall refer to the customer with whom We contract with for the carriage of Goods; "Goods" shall be the Goods which are the subject of the contract for carriage; "Agent" is any third party, person or otherwise acting upon the instructions, or otherwise acting with the authority of the party specified; "Conditions" means terms and conditions of carriage.

2.Our Obligations
2.1 We shall carry, store and transport the Goods from the collection address specified by You at the time of booking by such routes, means or procedures as We in Our absolute discretion consider appropriate.
2.2 We may employ, instruct or entrust the performance of all or part of the contract to others.

3.Your Obligations
3.1 You expressly warrant that the Goods are Yours or that You are the owner or the owner's authorised agent and that You are authorised to accept and do accept the Conditions for yourselves but also as agents for and on behalf of any other person who may have rights in the Goods.
3.2 You warrant that all Goods entrusted to Us for carriage have been properly and sufficiently packed, labelled and/or prepared and that the Goods are suitable for carriage in the vehicle provided by Us.
3.3 You warrant that the measurements and the weight of the goods that You specify when placing the order are correct.
3.4 You warrant that there will be vehicular access to delivery or collection points such that our drivers or other employees have to carry or otherwise move goods no more that twenty five metres between our vehicle and your delivery or collection point.
3.5 Where You or Your Agent have been offered two or more arrangements for delivery of Goods and those arrangements have been refused by You or Your Agent then We reserve the right to make a charge for storage of those Goods until such time as those Goods can be delivered.
3.6 All accounts will be rendered by Us at least monthly and You will settle Your account in full within 30 days of the date of the invoice and You will not make any deductions or withhold any payments on account of any claim, counterclaim or setoff.

4.Risk
4.1 Subject to the provisions of these Conditions the Goods will be at Our risk the time they are delivered to Us or collected by Us until the Goods have been delivered or tendered for delivery at the delivery address or, where We are to hold the Goods for collection or further instructions, until one working day has elapsed since We have notified You or the designated consignee of the availability of the Goods.

5.Our Liability
5.1 We shall be liable for loss of or damage to the Goods; providing that it is reasonably proved that the loss or damage was due to Our negligence or default (or that of our employees).
5.2 Apart from as stated above and liability for death or personal injury arising from Our negligence (or that of our employees or agents) We shall be under no liability whatsoever in connection with the Goods or any instructions, advice, information or otherwise.
5.3 No expressions of acceptance of any responsibility made by any of Our employees or Agents shall be in fact admissions unless confirmed by Our managing director.
5.4 If the Goods cannot be delivered because they were refused by the recipient then those goods will be returned to the sender and You will be charged an additional cost equal to the amount charged for the shipment of the goods.
5.5 We shall not, under any circumstances, be liable for any detention or delay of the Goods or any consequential loss, damage or deterioration arising from it.
5.6 We shall not be liable for damage to Goods in transit where those Goods have not been properly packaged or suitably wrapped by You or Your Agent so as to reasonably protect those goods.
5.7 When arrangements for collection and deliveries are made, we endeavour to meet these arrangements, but due to circumstances beyond our control, no guarantee can be made to this effect. A collection or delivery will normally be made, but not restricted to, a period one hour either side of the arranged time.

6.Limitations
6.1 For carriage within Great Britain (excluding Northern Ireland and any off shore islands) by a bicycle, motorcycle, or van ordered by You and provided by Us, Our liability shall not exceed the value of the relevant Goods or the sum of £5,000 per Consignment whichever is the lesser in accordance with Our Goods in Transit insurance policy.
6.2 Goods that are carried by Us within the terms of section 7.1 below that are noxious, dangerous, hazardous or inflammable or explosive Goods or any Goods likely to cause such damage or any valuable or fragile goods (and, by way of illustration only, the Goods listed in Schedule A below) are carried at Your own risk unless agreed in writing With Us.
6.3 For an international delivery ordered by You and provided by Us Our liability shall not exceed:
(a) the value of the relevant Goods; or
(b) a sum at the rate of £800 per tonne or 1,000 kilos on the gross weight of the Goods;
whichever is the lesser provided that Our minimum liability will be £50 in respect of any Consignment.
6.3 We shall not accept any claims for loss or damage relating to Goods or non-delivery or mis-delivery unless We are advised of a claim in writing within 3 working days of the date of the Consignment and the claim is quantified within 28 days from the date of the Consignment.

7.Exclusions from carriage
7.1 We will not accept or deal with any noxious, dangerous, hazardous or inflammable or explosive Goods or any Goods likely to cause such damage or any valuable or fragile goods (and, by way of illustration only, the Goods listed in Schedule A below) without special arrangement in writing With Us. Should You nevertheless, deliver any such Goods to Us or cause Us to handle or deal with any such Goods You will be liable for all loss or damage whatsoever caused by or to or in connection with those Goods and shall indemnify Us against all penalties, claims, damages, costs and expenses arising in connection with the Goods. We shall be under no liability whatsoever in connection with such Goods. We may destroy such Goods or otherwise dispose of them at Our sole discretion and at Your cost.

8.Cancellations
8.1 An order may be canceled at any time up to twenty four hours before work is started on the order.
8.2 An order must be canceled in writing by email fax or letter. The cancellation must be received by Us at least twenty four hours before work starts on the order.
8.3 A refund of the order value will only be made where a cancellation has been made in accordance with the terms of 8.1 and 8.2 above.

9.General
9.1 If any legislation is compulsorily applicable to any contract undertaken these Conditions shall be read in such context as subject to the legislation provided that nothing shall be taken as a surrender by Us of any of Our rights or immunities or as an increase of Our responsibilities or liabilities under any relevant legislation.
9.2 If we incur any liability whether financial or legal as a result of incorrect order information supplied by You including but not resticted to measurements of Goods or the weight of Goods then You will become liable for and be charged any costs incurred whether directly or indirectly as a result of the incorrect information.
9.3 If any part of these conditions be void or unlawful under any relevant law or legislation the relevant clause or portion or the clause shall disregard it without effect to any other clause or part of the conditions.
9.4 We are not a common carrier and We only transact business on these terms. No terms or conditions proposed by or referred to You in writing or otherwise shall form part of this contract unless agreed to in writing signed by one of Our directors.
9.5 All agreements made between Us and You shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts.

Schedule A -Excluded Goods
Bullion, coins, precious stones, jewellery, valuables, antiques, pictures, furniture, glass, securities, deeds, bills of exchange, promissory notes, documents of title to property, stamps, photographs, cassettes, videos, spirits, tobacco and cigarettes, brittle, fragile or breakable articles, non-ferrous metals other than in component form, human or animal remains, food stuffs, drugs, furs, nuclear fuel or nuclear waste.